Your guide to working with Timbercraft
Welcome to Timbercraft . These Terms and Conditions govern your use of our website and services as the leading trader of timber and veneers.
By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services.
Timbercraft offers a wide selection of premium timber and veneer products. While we strive to display accurate product information, including dimensions, colors, and specifications, we cannot guarantee absolute accuracy. Natural variations in wood products are inherent and to be expected.
We reserve the right to modify, discontinue, or update our product offerings at any time without prior notice.
All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason without explanation.
Price quotations are valid for 30 days unless otherwise specified. After this period, prices may change based on market conditions, especially given the nature of timber as a commodity.
Minimum order quantities may apply to certain products. Custom orders may require deposits and are generally non-refundable.
We accept payment via the methods specified at checkout. Full payment is required before the release of goods unless credit terms have been previously agreed upon in writing.
For customers with approved credit accounts, payment is due within 30 days of invoice date unless otherwise agreed. Late payments may incur interest charges.
Delivery times are estimates and not guaranteed. We are not liable for delays in delivery caused by circumstances beyond our control.
The risk in goods passes to the customer upon delivery. It is the customers responsibility to inspect all products upon delivery and report any damages or discrepancies within 48 hours.
Additional delivery charges may apply based on location, order size, and special handling requirements.
Returns of standard stock items in saleable condition may be accepted within 14 days of purchase, subject to a restocking fee. Custom-cut or specially ordered items cannot be returned unless defective.
All returns must be approved in advance and accompanied by proof of purchase. Returned items must be in original packaging and undamaged condition.
Natural variations in color, grain, and texture are inherent in timber and veneer products and are not considered defects.
Timbercraft warrants that products will be of acceptable quality and reasonably fit for any purpose specified. This warranty is limited to replacement of defective products or refund of the purchase price.
We do not warrant the suitability of products for specific applications. Customers should seek professional advice regarding product selection for their particular needs.
Our liability is limited to the purchase price of the products in question. We are not liable for indirect, consequential, or incidental damages.
All content on our website, including text, graphics, logos, and images, is the property of Timbercraft and is protected by copyright and other intellectual property laws.
Customers may not use our intellectual property without prior written consent.
We collect and process personal data in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Dubai.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the modified terms.