Privacy Policy

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At Timbercraft, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

We may collect several types of information from and about users of our website and services, including:

Personal Information

  • Contact information (name, email address, postal address, phone number)
  • Billing and payment information
  • Company details for business customers
  • Order history and preferences
  • Account credentials

Usage Information

  • IP address and device information
  • Browser type and operating system
  • Pages visited and actions taken on our website
  • Time and date of visits
  • Referring websites or sources

We collect information through various methods, including:

Direct interactions when you provide information by filling in forms, creating accounts, placing orders, or contacting us
Automated technologies such as cookies, server logs, and tracking pixels
Third-party sources, including business partners, analytics providers, and payment processors

We use your information for various purposes, including to:

Process and fulfill your orders
Create and manage your account
Provide customer support
Send transactional emails and order updates
Personalize your experience
Improve our website and services
Send marketing communications (with your consent)
Comply with legal obligations
Prevent fraud and protect our rights

We may share your information with:

Service providers who perform services on our behalf (payment processors, shipping companies, IT service providers)
Business partners with whom we jointly offer products or services
Legal authorities when required by law or to protect our rights
Affiliated companies within our corporate family
Professional advisors such as lawyers, auditors, and insurers

We do not sell your personal information to third parties.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

We use the following types of cookies:

Essential cookies

Required for the operation of our website

Analytical/performance cookies

Allow us to recognize and count visitors and analyze website usage

Functionality cookies

Enable website features like remembering your preferences

Targeting cookies

Record your visit, pages visited, and links followed to make our content more relevant

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your personal information
The right to restrict or object to processing
The right to data portability
The right to withdraw consent

To exercise these rights, please contact us using the information provided in the Contact Us section below.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

By submitting your information, you consent to this transfer, storing, and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last Updated date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.